Hello, after more than 8 years of selling on Etsy. Etsy Goofus trust and safety team kicks us off the platform for so called violation of the rules. We delivered more than 16.000 happy customers to the platform. As we're kicked off the platform we can't do anything for you anymore. With a lot of pain in our hearts we refer you to Etsy support for all your questions with regards to orders / shipments. I hope they'll serve you better as they did with us. All the best, the decopunch team!